Personal Enhancement Series
Course Overview
Assertiveness means taking ownership for what you want, need and believe in. It is expressing oneself in a manner which is clear and honest. You will be taught how to become aware of your rights and stand up for them. On this course through various scenarios and skills practice you will be taught how to express yourself so that others respect and take you seriously. On this course we will help you not to end up being the proverbial doormat suffering in silence.
Assertiveness training will also show you how to interact effectively with others in a manner which shows respect and honours their needs and feelings as well as your own. This training will help you to foster a win-win approach in relationships, dialogue, interactions and results.
Overall Objectives
This course will help participants gain self confidence in making requests, strength in saying no and dealing with difficult people and those whom they consider to be senior to themselves.
They will receive a range of tools which will ensure clear communication and effective conflict management. They will also be taught how to read and anticipate the behaviour of others and how to effectively respond. Their interaction with others will be confident and real resulting in them gaining their respect and cooperation.
Who Will Benefit From The Course?
Anyone in the organisation, regardless of their role or function, who need time and a safe space to examine, learn and practice positive and assertive techniques for working with themselves and others effectively.
This Course will enable participants to:
- Understand the difference between the four response styles i.e. Aggressive, Passive,
- Indirect and Assertive.
- Understanding what their rights are.
- Do a Self-assertiveness Inventory.
- Recognise assertive, aggressive, non assertive and passive aggressive behaviour in yourself and others.
- Build their self confidence.
- Recognise own self talk, and how to turn negative self talk into positive self talk.
- Practice assertive behaviour in the following areas:
- Giving and receiving feedback
- Giving and receiving compliments
- Dealing with conflict situations
- Making requests
- Saying no without feeling guilty
- Giving and receiving criticism
- Expressing anger
- Dealing with other’s anger
- Etc.
- Participate in role plays to enhance assertiveness skills
Brief Course Outline
Day 1
Welcome and Introductions
Module 1: Behaviour Response Styles
In this module we will explore and understand what the different behaviour response styles are. We will look at the characteristics of each style and how to identify your own dominant style. Where appropriate we help participants with techniques to modify their non-assertive behaviours. Participants will also complete a self-assertiveness inventory to establish their own level of assertiveness. They then develop a plan of action in how to improve their level of assertiveness.
Module 2: Self Esteem
In this module participants learn about and come to understand the true meaning of self esteem. How it contributes and why it is important for their self confidence levels. They will also come to appreciate the impact when their self esteem levels are low. They will also understand the power of self-fulfilling prophecies and how it can influence their success or failure in various relationships and interactions.
Module 3: Self Talk
In this module participants will be introduced and taught how to change their negative self talk towards a more positive attitude and mindset. They will learn how to identify negative and irrational thoughts especially the ones that seem to influence their daily interactions. They will be given techniques on how to silence, reduce and eradicate these irrational thoughts immediately and over time.
Lunch
Module 4: Personal Rights
In this module participants will recognise that no matter how imperfect they may be, they have rights. They will be taught that their rights are as important as those of others. We help them to see how claiming their personal rights enables them to take assertive action with much confidence and peace. They will also be taught that being assertive means practising, understanding, and respecting their rights and those of others. We will also ensure that they understand that with rights come responsibilities.
Module 5: Assertive Interaction Framework
In this module participants learn the skills to hold assertive communications by using a range of key communication skills. They will be taught how to clarify, listen and respond, explore solutions jointly, create joint action plans and review what was agreed. All of these skills will ensure that their communication and interaction are clear, confident and brings them the results which leave them and others feeling respected and appreciated.
Check-out
Day 2
Check-in and Review
Module 6: Situational Scenarios and preparation for skills practice.
In this module participants will receive and be exposed to multiple opportunities to practice their assertive skills in various scenarios of their choosing. They will be taught how to plan for the skills practice and how to execute it. They will also receive detailed progressive feedback about their performance.
Lunch
Wrap-up, Check-out and Close
Other Additional Courses:
The course above is designed to cover 6 main areas, below are some additional courses that you may want to attend:
- Personal Leadership
- Presentation skills
- Appreciating Diversity
Proposed Dates
This is a 2 day workshop.
What we require from you:
- A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
- The venue must allow for at least two break-away rooms/areas.
- At least two flipchart boards.
- Lunches and morning and afternoon teas.
