Management & Leadership Series
Coaching Skills for Managers and Supervisors
Course Overview
The ability to coach subordinates to achieve the highest standards of excellence they are capable of is rapidly becoming one of the most sought after management skills in modern business. Based on the phenomenal success sports coaches have achieved in getting record-breaking performance year after year from the sportspeople they coach, the business manager skilled in coaching has a vital role to play in any organisation which is in pursuit of ever higher standards of excellence. This course is designed to enable all participants to attain a basic level of competence in coaching those employees for whose performance in the organisation they are responsible.
Overall Objectives
This course will provide participants with a solid grounding in those aspects of psychological theory upon which high quality, effective coaching is based. It is above all a “hands-on” experiential course in which participants will have ample opportunity to practise the coaching skills they are being taught.
Who Will Benefit From The Course?
It is anyone who has the responsibility for exercising a Supervisory or Management role in the organisation.
This Course will enable participants to:
- Better motivate staff to deliver the very best performance they are capable of.
- Understand why some ways of communicating encourage co-operation between management and staff, and why others produce rebellious antagonism.
- Feel more comfortable with, and less stressed about their management role.
- Recognise and remedy any feelings of insecurity in themselves which predispose them towards autocratic patterns of management.
- Recognise their own tendency towards negative self-talk, and acquire the skill to turn this into positive energy.
- Learn valuable lessons from their own mistakes, and help their direct reports to do the same.
- Become more skilled in coping with conflict constructively, and finding WIN-WIN solutions in such situations.
This is a two-day workshop, but it is strongly recommended that participants attend two follow-up half-day workshops, 3 months and 6 months after the first workshop. These workshops will reinforce key principles from the original course and enable an expert discussion to take place about any problems the manager has experienced in his coaching role.
Brief Course Outline
Day 1
Welcome and Introductions
Module 1: Understanding Human Behaviour
Using the simple but powerful Transactional Analysis (TA) model developed by the 20th century American psychiatrist Eric Berne, the basics of "what makes people tick", and in particular how human communication works, will be explained. The Parent-Adult-Child model of human personality will be examined and participants given the opportunity to explore their own personality, and how it impacts on others.
Module 2: Self-Esteem and Self-Talk
The fundamental importance of self-esteem in determining human motivation will be looked at and time devoted to some practical exercises in raising the individual's feelings of self-worth. Much emphasis will be placed on the effect of different communication styles on the feelings of Ok-ness, or Not-OK-ness in the person being communicated with. Considerable attention will be given to the effect of positive versus negative self-talk on self-esteem.
Module 3: A Basic Coaching Model
Here what an individual needs in terms of encouragement of their "good" behaviour and constructive feedback about unsatisfactory behaviour will be explained in detail. Much emphasis will be placed on “The Power of the Positive” in securing lasting behaviour change. Equal attention though will be given to showing participants how to give constructive “negative feedback” when required, and what it is about the way some managers go about this which breeds rebellious antagonism in the workforce.
Lunch
Module 4: What does a coach actually do?
In this module participants will be taken step by step through an effective coaching interview, and given the opportunity to practice some of these steps right away.
Module 5: What makes a coaching session successful?
In this module the psychological factors at work when a coaching session goes well will be examined, and participants will be encouraged to explore their own communication habits from this point of view.
Module 6: What can go wrong in the coaching process?
Possible reasons why the coaching process may at times not be going well will be explained and what can be done to remedy this situation. The importance of personal growth and development for everyone involved with the management of people will be emphasised and practical help in this respect given.
Check-out
Day 2
Check-in and Review
Module 7: Intensive supervised coaching practice.
In this extended final module participants will engage in supervised coaching practice of each other. The group will be broken up into a number of triads. In each of these, one person will act as the coach, another as the one being coached, and the third as an observer.
Lunch
Wrap-up, Check-out and Close
Other Additional Courses:
The course above is designed to cover 7 main areas of management and leadership over 2 days.
Below are some additional courses that you may want to attend:
- Assertiveness Skills.
- Developing a Culture of Superior Service.
- Performance Management.
- Presentation Skills.
Proposed Dates
This is a 2 day workshop.
What we require from you:
- A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
- The venue must allow for at least two break-away rooms/areas.
- At least two flipchart boards.
- Lunches and morning and afternoon teas.
