Management & Leadership Series
The Art of Mentoring
Brief Course Overview
The idea of Mentoring has been around for a long time. Workplace mentoring relates to everyone - teaching and learning skills in the workplace, it’s a shared responsibility. Today it is growing in practice as a management development tool to ensure a competent talent pipe-line supply for organisations especially in areas of growing demand. If applied with commitment throughout the organisation it can revolutionise the culture. In this program participants will discover the essentials of Mentoring, how to do it and why it is necessary in today's world of work.
Mentoring is that process of engagement which enables the mentor to guide the mentee to their highest competent selves. This has a significant knock on effect for the organisation.
Who Will Benefit From The Course?
- Senior Management
- Line Management
- Supervisors
- Everyone else who has the responsibility of transferring skills
This Course will enable participants to
- Understand the key aspects of coaching.
- Describe the differences and similarities between coaching, mentoring and counselling.
- Effectively mentor others.
- Recognise the key benefits of mentoring.
- Throw light on the concept of the mentor.
- To provide a framework and processes by which mentoring skills can be developed and implemented.
- Recognise, identify readiness develop levels in the mentee.
- Use models to guide you through mentoring processes.
- Listen attentively.
- Provide constructive and just in time feedback.
- Be comfortable as a mentee.
- Develop Listening skills.
- Ask probing questions.
- Advise on alternatives.
- Provide constructive and just-in-time feedback.
- Create a vision and self belief in the mentee.
- Bring out the very best in the mentee.
- Contribute toward developing a talent pipe-line for the organisation.
- And much more…
Brief Course Outline
Day 1
Welcome and Introductions
Module 1
In this module participants explore the meaning and idea of mentoring. They will understand its historical roots. Participants will also explore the key definitions about mentoring and discuss key elements. The difference between mentoring, coaching and counselling is also explored and participants will come to see where mentoring is unique and differentiated. Participants will also explore positive experiences they may have had while being mentored and through this come to understand the behaviours of an effective mentor.
Module 2
Participants in this module will understand the huge benefits that effective mentoring will have on their mentees e.g. career benefits, problem solving approaches and greater understanding of the total organisational perspective etc. For themselves as mentors they will explore benefits such as increase in personal satisfaction, role enhancement and expansion of their own repertoire of skills and their own career enhancement etc. For the organisation they will explore benefits of better trained staff, empowered staff and the development of an organisational culture which is people centred.
Module 3
Participants will have an opportunity in this module to fully explore and understand the skills, qualities and attributes profile of an effective mentor. They will also have an opportunity to rate themselves and assess their strengths and vulnerabilities. This self-assessment will also give them an opportunity to put in place goals and objectives to further enhance their area of strength and to overcome the areas of vulnerability.
Lunch
Module 4
Participants are exposed to a mentoring process which highlights essential mentoring tasks i.e. initiation, growth and performance and maturity. In each of these key phases participants will come to understand the key issues that will need to be dealt with proficiently in order to move to the next phase. This mentoring process will create an important framework for the participant in which to understand the mentoring map and activities.
Module 5
In this module the participant explores the concept of self awareness and how this will have an important impact and influence on the mentoring relationship. To develop the skills of self-awareness the participant will use the Johari’s Window model and come to understand the impact of improving interpersonal communication. They will be taught how to be aware of their blind spot and be open to feedback. Essentially, participants will come to see the value and practice the skill of self disclosure and being open to feedback in order to grow and develop. They will also focus on the principles of Myers Briggs Type Indicator to understand their personality preferences and how this could potentially positively and negatively impact the way they relate to the mentee. These models will essentially lead to self insight, change and enhancement as a mentor.
Check-out
Day 2
Check-in and Review
Module 6
In this module participants will receive the skills and tools to practically understand the mentee and know what level to pitch their engagement and development interventions at. Participants will be taught how to diagnose the mentee’s readiness level and how to apply the appropriate amounts of development guidance. They will be taught how to mentor and guide the mentee through the various stages of mentee readiness up to a point where the mentee is fully competent and capable to carry on without their help.
Module 7
In this module participants will be taught how to prepare for their first meeting with their mentee. They will be taught how to provide feedback on the mentee’s agreement and how to formally begin the mentoring relationship. They will also be taught how to get the relationship off to a good start by candidly sharing their experiences and expectations and by listening carefully to any questions that the mentee’s questions may have. They will also be taught on how to construct appropriate questions to elicit the mentee’s interests, work activities, duties and personality preferences.
Module 8
In this module participants will be taught how to set up a mentoring agreement and how to conduct a discussion that will lead to a formal acceptance or decline of the relationship. They will be taught how to scope the framework for such an agreement.
Lunch
Module 9
In this module participants will be taught to help the mentee set goals. In particular, they will be taught how to assist the mentee to clarify what they do and do not know, assess development gaps, write specific goals for development, select indicators for measuring progress and uncover barriers to performance and define success.
Module 10
In this module the participant will be taught how to craft development activities for the mentee. In addition, they will also be taught how to create unique activities so that the mentee is able to be fully engaged in their programme and be fully developed in the mentoring relationship.
Check-out
Day 3
Check-in and Review
Module 11
In this module participants will be taught the technique of providing developmental feedback to the mentee ensuring that the feedback is objective and focuses on developing the mentee’s repertoire of skills. Participants will be taught about the characteristics of effective feedback, steps for effective feedback, skills practice at giving feedback, when to give feedback, what feedback is not, what feedback is, why feedback is important etc.
Module 12
In this module participants will be taught how to use the micro-skills of a mentor in all of their interactions with the mentee. The micro-skills that they will be taught will be how to establish clarity and purpose in any discussion with the mentee. How to:
Listen and respond effectively to the mentee.
To explore challenges and find solutions jointly with the mentee.
To explore appropriate actions.
Review decisions taken to execute the actions.
To set follow-up dates.
Wrap-up, Check-out and Close
Other Additional Courses:
The course above is designed to cover 12 main modules over 2 ½ days. Below are some additional courses that you may want your staff to attend.
Assertiveness Skills
Basics of Leadership
Performance Management
Personal Leadership
Proposed Dates
This is a 2 ½ day workshop.
What we require from you:
- A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
- The venue must allow for at least two break-away rooms/areas.
- At least two flipchart boards.
- Lunches and morning and afternoon teas.
