Management & Leadership Series
Performance Management
Brief Course Overview
Managers and Supervisors are constantly challenged to profitably manage and maximise the organisation’s resources under their stewardship. By achieving this they help the organisation achieve its overall performance objectives. So facilitating the performance of their teams and staff is a key and challenging task. Managers and Supervisors therefore must have the knowledge, skills and attributes to execute this most important function. Through the tools and skills of Performance management they are able to exceed their goals in a most effective and sustainable manner more effectively. This course will teach managers and supervisors how to manage performance, regularly, positively, fairly, consistently and with a clear developmental orientation.
Who Will Benefit From The Course?
This course will benefit anyone who manages people, in particular:
- First Time Managers
- Supervisors
- Team Leaders
- HR Professionals
- Project Managers
- New Managers
This Course will enable participants to:
- Understand all the key elements of a performance contract.
- Design effective work performance objectives.
- Apply SMART guidelines to the work performance objectives.
- Ensure that work objectives are underpinned with performance standards.
- Ensure that each performance objective can be measured via key performance indicators.
- Receive practice in drawing up a part of your own performance contract.
- Explore essential elements of a Performance Review.
- Gain the knowledge to prepare yourself effectively for such a Review.
- Receive practice in conducting a Performance Review.
- Explore the dos and don’ts of active listening.
- Explore negative beliefs stopping positive feedback.
- Learn how to give positive feedback.
- Explore negative beliefs stopping negative feedback.
- Give negative feedback confidently.
- Explore negative beliefs stopping you from accepting negative feedback.
- Learn how to manage negative feedback confidently.
- Identify team members’ development areas that require change.
- Understand why it is necessary to change these development areas.
- Identify obstacles which will hinder the intended change.
- Devise strategies to overcome these obstacles.
- Take practical action to initiate the change.
- Learn how to implement monitoring mechanisms to ensure change.
Brief Course Outline
Day 1
Welcome and Introductions
Module 1: Context Building
In this module participants will explore and understand how organisations can benefit from an effective performance management process and system. This understanding is created by appreciating how organisations can prevent making the same expensive mistakes and how it can focus its performance along four key value drivers as illustrated by the Balanced Score Card. They will further deepen their understanding about Performance Management by reflecting on its aims, purpose, nature and process.
Module 2: Contracting for performance
In this module participants will improve their knowledge and ability to design performance contracts by:
- Understanding all the key elements of a performance contract,
- Designing effective work performance objectives,
- Applying SMART guidelines to the work performance objectives,
- Ensuring that work objectives are underpinned with performance standards,
- Ensuring that each performance objective can be measured via key performance indicators and
- Practice in drawing up their own performance contract.
Lunch
Module 3: Continues Performance Management
In this module participants will come to understand that Performance Management is a continuous management activity that ensures team members receive constant feedback on their performance. Because they will:
Explore the essential elements of a Performance Review,
Gain the knowledge to prepare themselves effectively for such a Review and,
Receive practice in conducting a Performance Review.
Check-out
Day 2
Check-in and Review
Module 4: The active Listening Manager
In this module participants will gain the insight and skills to be an effective Listening Manager.
Because they will:
- Explore the dos and don’ts of active listening,
- Explore the negative beliefs stopping positive feedback,
- Learn how to give positive feedback,
- Explore negative beliefs stopping negative feedback,
- Give negative feedback confidently,
- Explore negative beliefs stopping them from accepting negative feedback and,
- Learn how to manage negative feedback confidently.
Lunch
Module 5: Personal Devlopment Plans
In this module participants will gain insight into the importance of having a development plan linked to their performance reviews and they will gain practical know-how to complete such a plan.
Because they will:
- Identify team member’s development areas that require change,
- Understand why it is necessary to change these development areas,
- Identify obstacles which will hinder the intended change,
- Devise strategies to overcome these obstacles,
- Take practical action to initiate the change and,
- Learn how to implement monitoring mechanisms to ensure change.
Wrap-up, Check-out and Close
Other Additional Courses:
The course above is designed to cover 5 main areas over 2 days. Below are some additional courses you may want your staff to attend:
Assertiveness Skills
Developing a Culture of Superior Service
Proposed Dates
This is a 2 day workshop.
What we require from you:
- A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
- The venue must allow for at least two break-away rooms/areas.
- At least two flipchart boards.
- Lunches and morning and afternoon teas.
