Management & Leadership Series

Developing Teams

Brief Course Overview

Today more than ever before, achieving results through teams has become absolutely essential. By teams, we mean those homogenous as well as cross-functional. Team leaders are expected to maximise the teams’ combined potential, output and talent. To do this the leader must be self- aware, lead by example, be emotionally intelligent, manage conflict, build trust, drive for results and be a good communicator of vision and tasks. Essentially be a good listener, etc. The Leader is also expected to have an intimate knowledge of group dynamics and team development. This workshop will give the team leader hands-on key skills to manage teams and bring out the best in them. The future belongs to those leaders who can competently manage their team to excellent performance. When leaders manage their teams to their fullest potential then 1+1= 3.

Who Will Benefit From The Course?

This course will benefit anyone who manages people in teams or projects. It will especially benefit those who are:

• First Time Managers
• Supervisors
• Team Leaders
• HR Professionals
  
• Project Managers
• Change Managers
• New Managers
• Staff looking to progress into a management position

This Course will enable participants to:

• Build inter team member relationships.
• Establish team trust.
• Evaluating team effectiveness.
• Define roles and responsibilities.
• Build co-operation among team members.
• Motivate for team performance.
• Build team values and rules of engagement.
• Unlock team member uniqueness and strengths.
• Deal with and defuse team conflict.
• Assign roles to team members.
• Build team spirit.
• Conduct team feedback and debriefing session.
• Planning, monitoring and evaluation team delivery.
• Celebrate team victories.
  

Brief Course Outline

Day 1

Welcome and Introductions

Module 1: Understanding Team Leadership

• By the end of this module participants should be able to:
• Understand new organisational challenges and how they impact on teams and team models.
• Define the key concepts in team leadership.
• Complete a self assessment by identifying their team leadership style.
• Identify the characteristics of an effective team leader.

Module 2: Understanding how teams work

By the end of this module participants should be able to:
Understand, identify and resolve negative team dynamics.
Understand and the different phase’s teams cycle through as they grow in maturity and performance.
Identify the features in effective teams vs. ineffective ones.
Identify the goals, roles and responsibilities in a team.
Bring out the different opinions and voices in the team.

Lunch

Module 3: Establishing and maintaining teams

By the end of this module participants should be able to:

• Develop team goals, vision, rules of engagement.
• Develop interpersonal relationships.
• Develop trust and respect in the team.

Check-out

Day 2

Check-in and Review

Module 4: Managing and Resolving Team Conflict

By the end of this module participants should be able to:

• Introduce a conflict handling model to manage conflict.
• Develop the skills to facilitate courageous conversations
• Creatively demonstrate how the responsible management of conflict can create breakthrough performances.

Lunch

Module 5: Monitoring team outputs, results and quality

By the end of this module participants should be able to:

• Understand how to add quality into the team delivery process by planning effectively.
• Apply a variety of tools to evaluate monitor and control team output.
• Know how to appropriately reward team performance and celebrate.

Wrap-up, Check-out and Close

Other Additional Courses:

The course above is designed to cover 5 main areas over 2 days. Below are some additional courses that you may want your staff to attend.

• Assertiveness Skills
• Developing a Culture of Superior Service
• Personal Leadership

Proposed Dates

This is a 2 day workshop.

What we require from you:

• A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
• The venue must allow for at least two break-away rooms/areas.
• At least two flipchart boards.
• Lunches and morning and afternoon teas.