Management & Leadership Series
Basics of leadership and Management
"Know exactly what you must do and what is expected of you as a new manager by receiving detailed preparation in the key foundation skills of management and leadership."
Course Overview
“Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organisation. When that happens they feel centred and that gives their work meaning.”
Warren Bennis
The basics of the Leadership and Management course will provide participants with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.
This workshop is aimed at familiarising the first time manager to some of the core aspects of leadership. This workshop will also enable them to gain a deep understanding of the roles, responsibilities, accountabilities and the qualities of being a manager.
Today managers are expected to motivate their team, manage change, deal with difficult staff, manage and monitor performance, coach and develop their staff - the requirements can be overwhelming.
After having attended this workshop your manager will return with a toolbox full of management skills that he/she can use to guarantee your and their success in managing others.
Who Will Benefit From The Course?
This course will benefit anyone who manages people, in particular:
- First Time Managers
- Supervisors
- Team Leaders
- HR Professionals
- Project Managers
- Change Managers
- New Managers
- Staff looking to progress into a Management position
This Course will enable participants to:
- Know when to lead and when to manage.
- Create climate for commitment and performance.
- Be aware of own shortcomings and its impact on others.
- Listen actively and effectively.
- Create an enabling and empowering environment.
- Motivate and inspire employees.
- Coach and develop staff effectively.
- Resolve conflicts quickly (win-win).
- Build and lead high performing teams.
- Resolve performance issues quickly and effectively.
- Delegate tasks with clarity and confidence.
- Manage your time and workload.
Brief Course Outline
Day 1
Welcome and Introductions
Module 1: What makes an effective manager?
In this module we explore and understand the difference between management and leadership and what the essential duties of both are i.e. what makes an effective manager and leader.
Module 2: Exploring your managerial style / potential
Participants take a managerial assessment inventory to discover their current managerial style and how to apply this new awareness back at the workplace. They will come to understand how their current style impacts on their team. Where their leadership style shows vulnerabilities they will develop plans to close the gaps.
Module 3: Coaching & Feedback Skills
They will learn how to coach, nurture and give feedback to their team which will enhance their personal and professional development. They will learn how to apply different coaching models as well as learn how to give positive and constructive feedback on time and appropriately.
Lunch
Module 4: Communication & Influencing Skills
In this module participants will learn how to be effective communicators and how to get their message and meaning across in a clear, concise and positive manner. They will also learn how to build rapport with others, understand nonverbal communication, how to read it and how to influence others to see both points of view and create the best out of both ideas i.e. learn how to facilitate both and thinking as opposed to either or thinking.
Module 5: Managing Conflict
Here participants will learn how to manage conflict on a one-on-one basis as well as manage conflict between members of their team. They will also learn communication and process techniques which will enable them to handle conflict situation that may arise.
Check-out
Day 2
Check-in and Review
Module 6: Managing Performance
In this module, participants will learn how to set goals, objectives and create personal development plans jointly with their staff. They will learn how to review performance and how to manage under-performers. They will also learn how to deal with difficult team members in an effective manner.
Module 7: Building High Performance Teams
In this module we build effective and performing teams. Participants will learn how to get all of the members in their team to work together. They will learn to understand group dynamics and how to manage it before it becomes destructive.
Lunch
Module 8: Motivation Skills & Understanding Others
In this module participants will learn what makes people tick and what motivates them and how to use this to his/her and their advantage. They will also learn how to identify their staff's motivational triggers, values and beliefs and learn how to adapt their communications style to motivate them to do an outstanding job.
Module 9: Time Management & Delegation Skills
Start with the end in mind. Managing your time and prioritising your workload is a challenging task at best. In this module participants will become skilled at prioritising their work and know how to manage conflicting priorities. They will also learn the difference between urgent, important, not urgent or important and how to effectively delegate.
Module 10: Understanding your Learning Styles
Self awareness is crucial for any manager in order to succeed. Through assessments they will receive feedback on their own style and what it means to them and those in the team, especially when it comes to coaching and delegating.
Wrap-up, Check-out and Close
Other Additional Courses:
The course above is designed to cover 10 main areas of management and leadership over 2 days.
Below are some additional courses that you may want to attend:
- Assertiveness Skills.
- Developing a Culture of Superior Service.
- Performance Management.
- Presentation Skills.
Proposed Dates
This is a 2 day workshop.
What we require from you:
- A venue which can comfortably and adequately accommodate the participants. Should you wish to hold this course at an external venue then all venue hire costs will be for your account.
- The venue must allow for at least two break-away rooms/areas.
- At least two flipchart boards.
- Lunches and morning and afternoon teas.
